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Technical Solution Expert - Applications
30-35K/月上海市-上海/硕士及以上/5-10年
王雯今天来过
上海罗氏制药有限公司
职位详情
岗位职责
在罗氏，我们鼓励每位同事展现真实的自己；我们欣赏独特且出众的品质。罗氏的文化鼓励积极的表达、开放的对话和真诚的连结，在这里，你将因为做自己而被重视、接纳和尊重，并得到个人的提升和职业的发展。所有的这一切，都是为了更好地预防、阻止和治愈疾病，并确保医疗资源的可及性和可持续性。欢迎加入罗氏，一个重视每种声音的地方。
职位
You will be responsible for the second level technical support, application technical management and monitoring, assist National projects
Your key responsibilities:
● Provide the second level technical support, solve the main troubleshooting case
● Organize the application team to conduct workshop, share the experience, enhance team service capability
● Solve application / product problems promptly and completely
● Formulate and maintain the product and customer technological document management system and process
● Set up the standardized workflow and strategy for customer training and customer visiting
● In charge of product usage training file management, update, editing and related service, product and customer notice
● Communicate with Global, exchange the technical message on time, deliver summary to local colleagues
● Execute the SOP and company strategy, coordinate with sales and marketing department
● Provide the second level support to the evaluation of products for customers
● Assist the application specialist to support the customers in the interpretation of test results
Basic Requirements of the Job：
You should holds at least Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional. Good presentation skill, analytic skill and training skill.
You should have:
● Good track record for working in a MNC company for more than five years, with related work experience in sales & application support.
● Planning & Organizing
● Customer Orientation & Relationship Management
● Product & Applications Expertise
● Internal Cooperation & Coordination
我们是谁
打造更健康的未来是促使我们创新的动力。全球超过100,000名员工共同致力于推进科学，确保今天和明天的人们，都能获得高质量的医疗资源。我们的努力帮助了2600多万人使用我们的药物进行治疗，我们的诊断产品运行超过300亿次检测。罗氏通过赋能探索新的可能、激发创造力并保持高标准以提供突破传统的医疗解决方案，对全球的医疗环境带去推动和影响。
让我们一起，构建更健康的未来。
罗氏提供平等的职业发展机会。
职位
You will be responsible for the second level technical support, application technical management and monitoring, assist National projects
Your key responsibilities:
● Provide the second level technical support, solve the main troubleshooting case
● Organize the application team to conduct workshop, share the experience, enhance team service capability
● Solve application / product problems promptly and completely
● Formulate and maintain the product and customer technological document management system and process
● Set up the standardized workflow and strategy for customer training and customer visiting
● In charge of product usage training file management, update, editing and related service, product and customer notice
● Communicate with Global, exchange the technical message on time, deliver summary to local colleagues
● Execute the SOP and company strategy, coordinate with sales and marketing department
● Provide the second level support to the evaluation of products for customers
● Assist the application specialist to support the customers in the interpretation of test results
Basic Requirements of the Job：
You should holds at least Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional. Good presentation skill, analytic skill and training skill.
You should have:
● Good track record for working in a MNC company for more than five years, with related work experience in sales & application support.
● Planning & Organizing
● Customer Orientation & Relationship Management
● Product & Applications Expertise
● Internal Cooperation & Coordination
我们是谁
打造更健康的未来是促使我们创新的动力。全球超过100,000名员工共同致力于推进科学，确保今天和明天的人们，都能获得高质量的医疗资源。我们的努力帮助了2600多万人使用我们的药物进行治疗，我们的诊断产品运行超过300亿次检测。罗氏通过赋能探索新的可能、激发创造力并保持高标准以提供突破传统的医疗解决方案，对全球的医疗环境带去推动和影响。
让我们一起，构建更健康的未来。
罗氏提供平等的职业发展机会。
任职要求
无
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公司信息
上海罗氏制药有限公司
- 上海
- 1000-9999人
- 生物制药
- 外企
- 不需要融资
罗氏是全球制药和诊断领域的领导者，致力于通过推动科学进步，改善人类生活。
罗氏总部位于瑞士巴塞尔，业务遍及全球100多个国家。2015年，罗氏全球员工超过91,700名，研发投资93亿瑞士法郎，总销售额达481亿瑞士法郎。美国基因泰克公司(Genentech)是罗氏集团的全资子公司。此外，罗氏也是日本中外制药株式会社(Chugai)的控股方。
